We are committed to continually improving the quality of our service. It is our duty to develop long term partnerships with each of our customers.
We feel this is best achieved by delivering products and services 100% right the first time, on time, every time.
To do this we will adhere to the following principles:
Tianjin Galvanized steel wire co.,ltd will continue our program of regular visits for customers to our plants. We will continue to educate our plants on the quality of product and service required by our customers.Tianjin galvanized steel wire co.,ltd is uniquely able to do this, as almost all of our sales representatives are technically trained most with in-plant or industrial laboratory experience.
We will normally notify our customers of any steel rod raw materials change in our suppliers' specifications or processes. We will not intentionally deliver any new material without prior evaluation by and notice to our customers, whether it is a new source or a new process. We will not intentionally ship any product that does not meet customer specifications.
We will only send production quality samples to customers and we will send lab-produced or product samples only by prior agreement.
We will promote the use of environmentally friendly recyclable packaging by any form coil or fumigated wooden drum or plywood reel. We will endeavor to meet our customers' packaging requirements.